At Evalinen, we understand that fit, feel, and style matter when shopping for clothing online.
If an eligible item does not work for you, we offer a 15-day free return and exchange service.
1. 15-Day Return & Exchange Period
You may request a return or exchange within 15 days of receiving your order.
To qualify, clothing should generally be:
Unworn
Unwashed
In original condition
Free from stains, odors, makeup, perfume, or visible signs of wear
Returned with original tags attached where applicable
Returned with original packaging where reasonably possible
Items that have been worn, washed, altered, damaged, or otherwise show signs of use may not qualify.
2. Free Returns & Exchanges
Eligible purchases are covered by our 15-day free return and exchange service.
Once your request has been reviewed and approved, our customer support team will provide the applicable return instructions and available no-cost return method.
Return options may vary depending on your location.
3. How to Start a Return
Before returning any item, please contact:
Please include:
Your order number
The item you want to return or exchange
The reason for your request
The replacement size or variation you would like, if requesting an exchange
Photos if the item is damaged, defective, or incorrect
Please wait for our return instructions before sending any item back.
4. Size Exchanges
If the size you ordered is not suitable, you may request an exchange within the 15-day return period, provided the item meets the return conditions.
Size exchanges are subject to availability.
If the requested size is unavailable, we may offer another available option or an eligible refund.
5. Damaged, Defective or Incorrect Items
If you receive clothing that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
We may request clear photos showing the issue.
After review, an appropriate solution may include:
Replacement
Exchange
Refund
Another remedy required by applicable law
6. Items That May Not Be Returnable
Certain products may be excluded from returns where permitted by law.
Examples may include:
Clothing that has been worn or washed
Items with stains, odors, makeup, or visible wear
Products that have been altered
Certain intimate or hygiene-sensitive items
Personalized or customized products
Items clearly marked as final sale before purchase
These exclusions do not affect any mandatory consumer rights available under applicable law.
7. Refunds
Once an approved return has been received and inspected, eligible refunds will generally be issued to the original payment method.
The time required for the refund to appear depends on your bank, card issuer, or payment provider.
Original VIP Fast Shipping or other premium delivery charges may not be refundable unless the return results from our error or applicable law requires otherwise.
8. Order Changes & Cancellations
If you need to change the size, color, shipping information, or cancel your order, please contact us as soon as possible.
We will make reasonable efforts to assist before shipment.
Once an order has entered processing or has already been dispatched, changes may no longer be possible.
9. Consumer Rights
Nothing in this policy is intended to restrict mandatory rights provided under applicable consumer protection laws.
Where local law provides additional rights relating to defective products, refunds, cancellations, or returns, those rights will continue to apply.
10. Return & Exchange Support
For assistance with returns, exchanges, sizing, or refunds:
Website: evalinen.com
Email: customer@evalinen.com